JackRelay Terms of Service

1. Our role and current availability#

JackRelay is developing technology to connect people seeking automotive services with authorized business partners. A Business Partner may be a service network, marketplace, fleet or mobility platform, integration provider, or another organization with a separately agreed role. A Service Provider is the independent business that performs automotive work. An integration provider supplies technical connectivity; that alone does not make it a repair provider or payment guarantor.

These descriptions are not a list of affiliated companies or a representation that a partnership is active. The website currently provides information and contact channels only. It does not offer repair-shop registration, dashboards, a shop directory, customer referrals, quote submissions, bookings, or payment processing. Descriptions of future capabilities are not promises of availability.

JackRelay does not own, operate, manage, or supervise repair facilities, diagnose vehicles, perform repairs, insure services, or guarantee workmanship. The website is not professional automotive advice or an emergency or roadside-assistance service.

2. Eligibility and appropriate use#

You must be at least 18 and have legal capacity to agree to these Terms. If you communicate on behalf of an organization, you must have authority to do so. Our business is based in the United States. Future transaction availability, initially contemplated for New Jersey and New York, will depend on separately announced service coverage and requirements.

Provide accurate information and do not submit another person's confidential or personal information without authority. Do not use the website for unlawful conduct, deception, harassment, unsolicited marketing, malware, unauthorized access, security probing, scraping non-public information, or interference with the service. Do not bypass access restrictions or use automated tools to perform actions we have not authorized.

3. Quote requests are not quotes or appointments#

No quote-request or booking service is currently offered. An inquiry, demonstration, discussion, or description of a future feature is not a diagnosis, estimate, binding price, accepted repair order, appointment confirmation, or warranty.

If transaction services become available, their enabled functions, recipient identities, applicable terms, and any required separate consent will be presented before the relevant action. A proposed or requested appointment must not be treated as confirmed without an authoritative confirmation. These Terms do not authorize JackRelay to approve repairs, charge a payment method, or share a service request with an undisclosed recipient.

4. Business relationships and fees#

JackRelay does not charge Drivers a fee. Third-party services, if separately purchased, have their own disclosed prices and terms.

Contacting us, viewing this website, or discussing a partnership does not create a partnership, agency, exclusivity, payment obligation, or right to use another party's systems or branding. Business services, permissions, compensation, reporting, and payment terms require a separate agreement with the relevant party. These Terms set no commission rate or payment formula. Tracking an inquiry or visit alone does not establish an amount owed.

Where the parties agree to a Pilot: No fees are charged during the Pilot unless the parties enter into a separate paid Order Form. There is no automatic paid conversion or retroactive charging for free-Pilot activity. The parties to any such agreement are JackRelay and the business counterparty, not the Driver.

5. Independent services and third-party platforms#

Independent Service Providers are responsible for the work they undertake, including licensing, personnel, estimates, repair authorization, workmanship, warranties, and their own customer communications. Business Partners are responsible for functions they control. Neither is JackRelay's general agent merely because an introduction or software connection exists.

Third-party websites and digital or AI services have their own terms and privacy practices. We do not control their content, recommendations, availability, or services. A link or description does not establish endorsement, affiliation, access, or a guarantee. Review the relevant provider's information before relying on it.

6. Communications and content#

Our contact channels are monitored by the operator. The website partnership application is a contact channel. Submitting it does not create a partnership, payment obligation, or technical connection. No fixed ordinary support response time is promised; applicable legal and contractual deadlines remain unaffected. An automated acknowledgment, if used, confirms receipt only. An inquiry does not authorize unrelated marketing.

Do not email passwords, payment-card details, government identifiers, or unnecessary sensitive records. You retain ownership of information you submit. You permit us to handle it only as reasonably necessary to respond, evaluate the inquiry, maintain and secure the service, and meet legal obligations as described in the Privacy Policy. This permission is not authorization for advertising or AI-model training with personal information.

JackRelay and its licensors retain rights in the website, software, and branding. You may use the website for its intended purpose, but may not misappropriate protected content or imply an authorized affiliation.

7. Availability, suspension, and termination#

You may stop using the website at any time. We may change or discontinue website features or restrict access reasonably necessary to address misuse, security risks, legal requirements, or a material breach. Where appropriate, we will give notice and an opportunity to remedy a breach.

Closing a technical route does not itself amend or terminate a separately accepted agreement, erase records, or extinguish accrued obligations. Provisions concerning lawful retained records, intellectual property, liability, and disputes survive where their nature requires it.

8. Disclaimers and liability#

TO THE EXTENT PERMITTED BY LAW, THE WEBSITE IS PROVIDED AS IS AND AS AVAILABLE, WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE UNINTERRUPTED ACCESS, ERROR-FREE CONTENT, A PARTICULAR BUSINESS RELATIONSHIP, OR ANY THIRD-PARTY SERVICE RESULT.

Subject to the exceptions below, JackRelay is not responsible for independent third-party acts or services solely because it describes or facilitates a possible connection. To the extent permitted by law, JackRelay excludes liability for indirect, incidental, special, consequential, exemplary, or punitive damages, and lost profits, revenue, goodwill, or business opportunity arising from use of the website.

Nothing in these Terms excludes JackRelay's fraud, gross negligence, reckless or willful misconduct, breach of express data-protection obligations, or any liability that cannot lawfully be excluded or limited. Mandatory consumer, privacy, security, personal-injury, and breach-notification rights and duties remain unaffected. New Jersey and New York consumers retain all non-waivable rights and statutory remedies, including applicable New Jersey Consumer Fraud Act and Truth-in-Consumer Contract, Warranty and Notice Act protections. These Terms set no numerical damages cap and do not treat a free service as a zero-dollar cap.

9. Governing law and disputes#

New Jersey law and applicable federal law govern, subject to mandatory protections in your home jurisdiction. You may contact legal@jackrelay.com to seek an informal resolution; doing so is not a prerequisite to exercising a non-waivable right or meeting a filing deadline.

Where legally permitted, disputes may be brought in the state courts in Bergen County, New Jersey, or, where federal jurisdiction exists, the United States District Court for the District of New Jersey. Mandatory consumer venue rights, available small-claims procedures, urgent relief, and regulatory complaints remain available. These Terms do not require arbitration.

10. Changes and general provisions#

We may publish an updated version and explain material changes, providing notice or obtaining fresh agreement where required. Changes do not retroactively alter completed transactions or separate agreements without a lawful basis. If a provision is unenforceable, the remainder continues to the extent permitted by law. Failure to enforce a provision is not a waiver.

These Terms govern this website only. They do not replace a separately executed business or data-processing agreement, or create authority for a future transaction service.

11. Contact#

Operator: JackRelay LLC Principal business address: 102 Hillside Avenue, Hasbrouck Heights, NJ 07604, United States General contact and partnerships: contact@jackrelay.com Support: support@jackrelay.com Privacy: privacy@jackrelay.com Legal notices: legal@jackrelay.com Security reports: security@jackrelay.com